Our turtles are guaranteed to arrive alive and in excellent condition if the temperature is between 40-90F. If you are dissatisfied with your order for any reason, we must be notified within 24 hours of receiving your package. We will not ship to states where certain species are prohibited, and we will not ship to minors. Proof of age maybe required at our discretion.
Turtles/Tortoises under 4 inches are sold for scientific, educational, or export purposes only.
We accept major credit cards through PayPal.com. All orders will be verified before shipping to CONFIRMED PayPal addresses only. Other payment options we accept are Western Union Direct Money Transfers, Direct Bank to Bank Transfers, and USPS Money orders (please contact us before using any of these 3 options for payment). If you are a local of San Francisco , CA. We can work out other payment types and you can take a look at the turtles in person.
Our turtles will be shipped via UPS NEXT DAY AIR (arrives by 10:30AM in most areas). Shipping costs will be $45 and up, depending on the location, size of the package and weight. Signature confirmation will be required for all shipments. Please ensure someone is home to sign for the package. We will not be responsible for any delays or lost packages by our carriers for any reason.