General Terms

Our turtles are guaranteed to arrive alive and in excellent condition if the temperature is between 40-90F. If you are dissatisfied with your order for any reason, we must be notified within 24 hours of receiving your package. We will not ship to states where certain species are prohibited, and we will not ship to minors. Proof of age maybe required at our discretion.

Turtles/Tortoises under 4 inches are sold for scientific, educational, or export purposes only.

Payment Terms

We accept major credit cards through All orders will be verified before shipping to CONFIRMED PayPal addresses only. Other payment options we accept are Western Union Direct Money Transfers, Direct Bank to Bank Transfers, and USPS Money orders (please contact us before using any of these 3 options for payment). If you are a local of San Francisco , CA. We can work out other payment types and you can take a look at the turtles in person.

Shipping Terms

Our turtles will be shipped via UPS NEXT DAY AIR (arrives by 10:30AM in most areas). Shipping costs will be $45 and up, depending on the location, size of the package and weight. Signature confirmation will be required for all shipments. Please ensure someone is home to sign for the package. We will not be responsible for any delays or lost packages by our carriers for any reason.

Refund & Exchange Policy

All reptiles come with a 48 hour health inspection period. We must be notified within 48 hours of delivery of any issues regarding health including DOA. During this 48 hour period you can have the reptile looked at by a licensed veterinarian to verify health. Proof of any health issues will require a letter from a licensed veterinarian stating the health issue. If the veterinarian finds the reptile to be unhealthy, the reptile is eligible for a full refund upon return of the reptile to TURTLEMORPHS.COM.  

If the reptile is DOA the buyer is entitled to a refund of the purchase price of the reptile to be refunded. Proof of the DOA will be required. The shipping fees are non refundable.

Please ask any questions you have before placing an order.  We are happy to answer any and all questions. 

Canceled orders will be charged a 10% cancellation fee.